Starting a discussion
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Supporting Employees with Mental Health Concerns
Approaching Employees About Mental Health
Employees and managers often notice changes indicating mental health issues:
- Approach the employee at an appropriate time when they feel comfortable.
- Choose a quiet, private location to ensure confidentiality and full attention.
- Avoid starting conversations in public areas where it could be overheard.
Communicating Effectively
Effective communication is key:
- Be mindful of body language to convey openness and respect.
- Ask simple, open-ended questions and listen actively without interrupting.
- Avoid making assumptions, comparisons, or attempting to diagnose.
- Reassure them that the discussion will remain confidential.
Providing Support and Reassurance
Ensure the employee feels supported:
- Offer assistance with their work responsibilities if needed.
- Let them express themselves freely and refrain from rushing the conversation.
- Respect their need to speak uninterrupted and avoid distractions.
Summarising and Offering Suggestions
Conclude the discussion positively:
- Paraphrase and summarize their concerns to demonstrate understanding.
- Ask if they would like suggestions or advice, respecting their autonomy.
- Reflect back on what they've said to clarify and ensure mutual understanding.
Supporting an employee through active listening can be more effective than providing immediate solutions.