Confidentiality
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Confidentiality and Follow-Up Support at Samaritans
Confidentiality of Calls
Anonymity and Confidentiality
When contacting Samaritans by phone, calls are completely anonymous:
- At the branch level, Samaritans cannot trace or identify incoming calls.
- Call details do not appear on phone bills, ensuring privacy.
- This anonymity allows callers to feel secure and comfortable seeking support.
Follow-Up Support
Providing Continued Support
Samaritans offers follow-up calls for ongoing support:
- For example, after a medical appointment causing anxiety, Samaritans can arrange follow-up calls.
- Volunteers initiate conversations to check on the caller's well-being and offer emotional support.
- Follow-up calls can be scheduled based on the caller's needs and preferences.
- Support continues until the caller feels less anxious or chooses less frequent contact.
Callers are assured that Samaritans is available whenever needed, providing a compassionate listening ear.