Empathy
Want to watch this video? Sign up for the course
or enter your email below to watch one free video.
Unlock This Video Now for FREE
This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.
Effective Communication Techniques in Supportive Conversations
Encouraging Openness in Conversations
Creating a comfortable environment:
When starting a conversation, focus on making the other person feel at ease:
- Show genuine interest and active listening.
- Provide empathic support by understanding their perspective.
- Ensure they feel heard and supported in sharing their concerns.
- Set aside uninterrupted time for the conversation to maintain focus.
Understanding Empathic Support
Defining empathy:
Empathy means understanding someone else's feelings and experiences without fully immersing yourself in them:
- Listen attentively and reflectively.
- Acknowledge their emotions and provide supportive responses.
- Offer assistance in a non-intrusive manner.
- Respect their need for confidentiality and trust.
Avoiding Unhelpful Behaviours
Things to avoid when empathizing:
- Being distracted or not fully attentive.
- Allowing interruptions such as phone calls or knocks on the door.
- Starting a conversation when you are preoccupied or under pressure.
Importance of Body Language
Using effective body language:
- Maintain good eye contact and an open, relaxed posture.
- Be mindful of your gestures and avoid fidgeting or looking away.
- Observe the other person's body language and mirror it subtly.
- Avoid defensive gestures like crossing arms or appearing distracted.