Supporting Employees with Mental Health Concerns

Approaching Employees About Mental Health

Employees and managers often notice changes indicating mental health issues:

• Approach the employee at an appropriate time when they feel comfortable.
• Choose a quiet, private location to ensure confidentiality and full attention.
• Avoid starting conversations in public areas where it could be overheard.

Communicating Effectively

Effective communication is key:

• Be mindful of body language to convey openness and respect.
• Ask simple, open-ended questions and listen actively without interrupting.
• Avoid making assumptions, comparisons, or attempting to diagnose.
• Reassure them that the discussion will remain confidential.

Providing Support and Reassurance

Ensure the employee feels supported:

• Offer assistance with their work responsibilities if needed.
• Let them express themselves freely and refrain from rushing the conversation.
• Respect their need to speak uninterrupted and avoid distractions.

Summarising and Offering Suggestions

Conclude the discussion positively:

• Paraphrase and summarize their concerns to demonstrate understanding.
• Ask if they would like suggestions or advice, respecting their autonomy.
• Reflect back on what they've said to clarify and ensure mutual understanding.

Supporting an employee through active listening can be more effective than providing immediate solutions.