Coping yourself
Unlock This Video Now for FREE
This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.
Samaritans Support Network and Process
Overview of Samaritans Support
Strong Support Network
At Samaritans, we operate with a robust support system. Each shift has a minimum of two Samaritans available.
Shift Structure and Communication
Shift Procedures
Shifts are three hours long. Before starting, Samaritans check in with a designated leader via phone to confirm readiness and well-being.
The leader ensures both Samaritans are mentally prepared and ready for duty, fostering a supportive environment.
Handling Calls and Debriefing
Call Management and Debriefing
During shifts, Samaritans handle calls, texts, and emails, maintaining caller confidentiality.
After each shift, a debriefing session with the leader helps process the calls and any emotional impact, ensuring peace of mind before leaving.
Personal Support and Debriefing
Supporting Each Other
Even after shifts, Samaritans have access to support. If needed, they can call Samaritans anonymously for a chat or reach out to internal resources, including psychiatrists if necessary.
This process ensures that every Samaritan has the necessary support to manage their emotional well-being effectively.